Refund & Cancellation Policy
No refunds, no returns and no cancellations. Please read this before you pay.
Once your payment has gone through, your booking is final. We do not refund, return, exchange or cancel an order — not for a change of mind, and not for any other reason.
Why
Mail Club is a hobby, not a business. What you pay is a token amount rather than a price that covers costs — most of what an envelope takes to make and post comes out of my own pocket — and there is no margin sitting there to fund refunds or reprints.
Each wave is also a limited, made-to-order batch, put together by hand for the people who booked that month.
Changed your mind? Donate it instead
If you no longer want your envelope, write to candlesbynimusha@gmail.com before it is posted and tell us you don't want it delivered. You can ask us to donate it — we will send it to someone else, free, in your place.
That is the one thing we can offer instead of a refund, and we are glad to do it. Somebody gets a surprise in the post because of you.
The only exception is us
If I cancel a month's batch myself, everyone who paid for that month gets their money back. That is the only situation in which money is returned.
Pay only through our Razorpay link
The Razorpay link on this website is the only payment route we use, and the only one we can trace. If you pay any other way — to another account, through someone else, or on a link that did not come from this site — we take no responsibility for it, and it does not book you a spot.
If you paid more than once
We do not refund the extra payments. You will receive an envelope for each payment, or you can write to us and ask us to donate the extras to other people. Tell us which you would prefer.
Trouble with a payment itself
Money debited without an order appearing, a failed transaction, a double charge showing on your bank statement — that is between you and Razorpay. Please raise it with Razorpay directly, through the contact details on your payment receipt. We have no access to it and cannot resolve it for you.
You are welcome to write to us and we will confirm whether a booking reached us, but the payment dispute itself has to go to Razorpay.
Parcels lost or damaged in transit
Once an envelope is handed to the post or a courier, it is in their care. We do not guarantee the condition it arrives in, we are not responsible for loss or damage in transit, and we cannot offer a replacement or refund for it — though we will help you chase it. See our Shipping Policy.
Contents are examples, not promises
Anything shown or described on this website is an example of what an envelope can hold. Contents change every month and are chosen by hand, so "it wasn't what I saw on the site" isn't grounds for a refund. What a wave promises is the number of pieces written on its card.
Addresses outside India
We deliver PAN India only. An order paid for with an address outside India will not be shipped and will not be refunded.
If you already booked and then earned a referral code
You are not refunded the difference. You get 50% off next month's mail instead. Referral codes and discounts apply to Wave III only.
Last updated 21 September 2026