Shipping Policy
How and when envelopes are posted — and what is, and isn't, in our hands once they leave.
We ship only to addresses within India. We do not accept orders for delivery outside India, and we cannot forward or re-send a parcel abroad. If you pay with an address outside India, your order will not be shipped and will not be refunded.
Shipping charges
There are none. What you pay for a wave is a token amount with postage included, and nothing is collected on delivery. Mail Club is a hobby rather than a business, and most of what an envelope costs to make and send is paid out of my own pocket.
When your envelope goes out
Mail Club is a monthly club, not a shop that dispatches daily. Bookings for a month are collected, the envelopes for that month are made by hand, and they are all posted together once that month's bookings close. If you book early in the month, your envelope waits for the rest of the batch — that is normal and it is not lost.
We can only post an envelope once you have filled in the details form with your address, so please complete it as soon as you have paid.
How long delivery takes
Envelopes are sent within India by post or by a courier partner, with tracking where the service provides it. Once posted, delivery usually takes a few working days, and longer for remote pin codes. These are estimates given to us by the postal and courier services, not promises we can guarantee.
Envelopes leave here sealed and in good order. Once one is handed over, how it is carried, stored and delivered is entirely in the courier's hands. We do not guarantee the condition your envelope arrives in, and we are not responsible for delays, damage, bending, wetting or loss in transit.
If something goes wrong we will help you chase it as far as we can, but we cannot promise a replacement or a refund for anything that happens after it leaves us.
Your address is your responsibility
You are responsible for giving us your full, correct shipping address, including pin code and phone number. Once an order has been handed to the courier we cannot redirect, correct or reprint it. If your parcel is delayed, misdelivered or lost because the address was incomplete or wrong, we are not responsible for replacing it or refunding it. Please check your address before you pay.
If it doesn't arrive
Write to candlesbynimusha@gmail.com with your payment or order ID. We will look up what was sent and when, share tracking if we have it, and help you take it up with the postal service.
Protect yourself from courier scams
Do not share your OTP, ID proof or any legal or personal document with anyone claiming to deliver your Mail Club parcel, unless you have confirmed they are from our stated courier partner. We will never ask you for an OTP by call or message to release or confirm a delivery. If you get a request like that, do not respond, and contact us to check.
Refunds and cancellations are covered separately in our Refund & Cancellation Policy.
Last updated 21 September 2026